Work messages and campaigns. Includes opt-outs and replies when they are set up.
Where your brand speaks
Email, WhatsApp, web chat, and calls. Text messages too. If a path is not ready, it shows as unavailable.
For conversation and for notices. Outside a recent chat, an approved message is used.
Web chat
Chat on your site lands on the same profile. The agent can answer from the company’s documents.
Calls
The call sits with email, WhatsApp, and web chat. It is not a separate inbox.
Text messages
Short and clear. Length is checked before sending.